Privacy Statement.

Your Home SDA is committed to protecting the privacy of an individual’s personal information. This policy outlines how we aim to protect the privacy of personal information, rights in relation to personal information held by us, and how we collect, use and disclose personal information.

We comply with the Privacy Act 1988 (Cth) (Privacy Act) which includes the Australian Privacy Principles.

We have adopted policies and procedures to provide:

  • Personal information is managed in an open and transparent way;

  • The privacy of personal information of clients/tenants and staff is protected;

  • For fair collection and handling of personal information;

  • Personal information we collect is used and disclosed for legally permitted purposes only for regulation of access to and correction of personal information;

  • For maintenance of confidentiality of personal information through appropriate storage and;

  • Security.

Website

Our website does not collect personal information except the information provided by you when you contact us or register to receive our updates or be contacted about available properties.

The kinds of information we collect

Personal information is primarily collected for us to provide our services. Personal information we collect could include your:

  • Names;

  • Contact details including your residential and postal address, telephone number and email address;

  • Date of birth;

  • Gender;

  • Financial information;

  • Financial institution details;

  • Taxation information;

  • Advocate or emergency contact’s details including telephone number and email address;

  • Medial and health information;

  • Diversity status (ethnicity, lifestyle preferences, religious preferences);

  • Details of your support providers;

  • Government documents and;

  • NDIS documents including your NDIS Plan.

How we collect personal information

Personal information may be collected from:

  • You, our client and/or tenant;

  • Your family members or other nominated contacts and;

  • Your doctors or other service providers.

We will collect personal information directly from you unless:

  • We have your consent to collect the information from someone else;

  • We are required or authorised by law to collect the information from someone else;

  • It is unreasonable or impractical to do so.

You can withdraw your consent at any time by contacting us; although this may impact our ability to provide services.

Purpose of collecting personal information

Personal information is collected for the primary purpose of providing our services. We may however request, collect and use personal information in the following circumstances:

  • Clients and Tenants

Should you become a client or tenant Your Home SDA, we will collect personal and confidential information we deem necessary to provide you with our services. We will collect information which is necessary for:

  • Communication with you;

  • Providing our services;

  • Seeking authority or consent to use testimonials on our website;

  • Research;

  • Provision of newsletters and marketing material;

  • Business analysis;

  • Record keeping;

Most of this information is usually collected by means other than our website. To keep your information up to date you must tell us if your personal circumstances change.

New enquiries

To allow us to appropriately address your enquiry, we will collect personal and confidential information to see how we can best provide you with services.

We may use personal information collected from new enquiries, including social media enquiries, for marketing purposes. This may include, but is not limited to, using email addresses to deliver marketing materials.

If an individual or corporation provides personal or confidential information voluntarily, the person or corporation consents to Your Home SDA using this information in accordance with this policy.

Marketing

We may collect information from our website for statistical purposes.

Third parties

We may disclose personal and confidential information to employees and agents of Your Home SDA, corporations, entities or individuals who assist in the provision of our services (including, but not limited to Cloud servers, security providers, data storage providers, debt collectors and business analysts).

Disclosure of personal information

We may disclose personal information, for the purpose of services, to:

  • Service providers who assist in providing services;

  • Medical practitioners, external health agencies such as the ambulance service;

  • Hospitals;

  • The National Disability Insurance Scheme;

  • Other relevant government organisations and;

  • A person nominated as being your representative or advocate, e.g. parent, child or sibling, spouse, a relative, a member of your household, a guardian, an enduring power of attorney, or a person you have nominated to be contacted in case of emergency, provided they are at least 18 years of age.

We may not use or disclose personal information for a purpose other than providing services, unless:

  • You have consented;

  • The purpose is related to providing services, and you would reasonably expect disclosure of the information for that purpose;

  • We believe on reasonable grounds that the disclosure is necessary to prevent or lessen a serious and imminent threat to your life, health or safety or a serious threat to public health or public safety or;

  • We have reason to suspect unlawful activity and disclosure is required or authorised by law.

Security of personal information

We take all reasonable steps to ensure that personal information we hold is protected against misuse, loss, unauthorised access, modification or disclosure. We may hold personal information in both hard copy and electronic forms in secure databases on secure premises and on secure, cloud-based technology, accessible by our authorised staff and contractors. When personal information is no longer needed for the purpose for which it was collected, we will take reasonable steps to destroy or permanently de-identify personal information. Most personal information is stored in our files for at least 7 years.

Accessing personal information

Usually if you require access to your personal information held by Your Home SDA we will request the request be made in writing and that you provide certified identification.

Cookies and Web Traffic Data

By using this website, you agree to our use of cookies. Cookies gather information about your general internet use. Cookies help to analyse web traffic, tailor our services to your preferences, and improve your overall experience. You can manage cookie settings in your browser; however, declining cookies may limit access to certain parts of our website.

Employee information

Records of current and past employees related to their employment are managed in accordance with workplace laws. Privacy laws may apply to employee personal information if the information is used for something that is not related to the employment relationship between Your Home SDA and the employee.

Volunteer records

Personal information collected and held by us in relation to our volunteers is managed in accordance with the Privacy Act.

Privacy data breaches

In the event that personal information is lost, stolen or subject to unauthorised access or disclosure, we will implement our Management of Data Breach processes.

Privacy complaints

Any complaints regarding this policy will be managed in accordance with our Complaints and Feedback Policy. In the event that we are unable to assist with the complaint, you can contact the Office of the Australian Information Consumer at the following website: https://www.oaic.gov.au/

Useful Links

The following links assist in the understanding of the relevant legislation relating to privacy. The links provided are websites that are not controlled by Your Home SDA or its affiliates. Your Home SDA is not liable for the protection of any private or confidential information you may provide to these, or any other, external websites as they fall outside the scope of our privacy policy.

Policy Updates

We reserve the right to vary the contents of this policy from time to time, it will be available on our website.